011: Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med Artwork

The Veterinary Culture Lab

The Veterinary Culture Lab is your science-backed, real-world blueprint for culture renovation in veterinary medicine. Hosted by Andi and Josh, Positive Change Agents from Flourish Veterinary Consulting, each episode blends research on wellbeing and workplace culture with humor, heart, and actionable strategies. Expect practical tips you can apply right away - so thriving becomes the norm, not the myth.

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The Veterinary Culture Lab

011: Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med

January 13, 2026 • Flourish Veterinary Consulting • Season 1 • Episode 11

Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med
In this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care.

You’ll hear:

Why leaders often feel caring but struggle to show it in ways teams can experience
What research reveals about the link between leader presence, team wellbeing, and client care
How everyday micro-moves (#goinginwiththem) build trust and connection.
The hidden barriers that keep leaders stuck in the office — and how to break through them
Practical ways to demonstrate care, shield your team, and close communication loops

Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most.

Resource Links:

Episode Article:

Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study
Authors:Kotich, Kelly

Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions.

Research surrounding 'Leader Rounds'

Florida Man This Week - Excavator

Flourish Academy Masterclass - Certificate in Cultivating Positive Team Communication

What Do You Think? Reach out to us and let us know at Info@flourish.vet

Your Hosts:
Andi Davison LVT, CAPP, APPC

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.

Timestamps

00:00 Introduction: The Secret to Outstanding Patient Care

01:01 Casual Conversation: Taxes and Business Ventures

02:11 The Importance of Demonstrating Care in Leadership

04:03 Research Insights: Manager Behaviors and Patient Experience

04:53 Personal Experiences: Good and Bad Managers

09:26 Study Breakdown: Manager Caring and Visibility

14:09 Challenges in Veterinary Leadership

18:56 The Importance of Visibility in Leadership

19:47 Effective Communication and Supportive Behaviors

20:27 Implementing Culture Renovation Strategies

20:43 Micro Moves: Small Actions with Big Impact