In this episode of The Veterinary Culture Lab, Josh and Andi explore the power of communication in shaping how a workplace feels and why that feeling matters more than we think.

Drawing on new research from the University of Michigan, the conversation dives into how intentional leadership communication transformed workplace climate, decreased burnout, and boosted engagement - all during a time of crisis.

With vet med facing its own climate challenges, this study offers a blueprint for change: small communication shifts that create big ripple effects. From high-quality connections to building relational reserves, this episode connects the dots between leadership behavior and team wellbeing.

You’ll hear:

• What “workplace climate” really means—and how it differs from culture
• How leadership communication became a lever for change
• Why positive climate matters more than pay when it comes to retention
• How to build resilience before the next crisis hits
• Practical micro-practices you can use to shape climate on purpose

Whether you lead a team or simply want your clinic to feel more human, this episode offers science-backed insight into what makes veterinary workplaces thrive from the inside out.

Resource Links

Episode Article:

Article Title: Positive Leadership within Breast Imaging: Impact on Burnout, Intent to Leave, and Engagement

Authors: Amy Young, Jennifer J. Gruber, and Nima Aghdassi

DOI: https://doi.org/10.1016/j.jacr.2024.01.023

Flourish Academy Masterclasses:

• Certificate in Positive Veterinary Leadership 
• Certificate in Cultivating Positive Team Communication 

Florida Man This Week - Convenience Store 

What Do You Think? Reach out to us and let us know at Info@flourish.vet

Your Hosts:
Andi Davison LVT, CAPP, APPC 

Josh Vaisman MAPPCP, CCFP

At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. 

Timestamps:
00:00 Introduction: The Impact of Communication at Work

00:43 Team Dynamics and the Importance of Key Members

02:24 Climate and Culture in the Workplace

05:03 Leadership Styles and Their Effects

10:08 Positive Leadership and Workplace Climate Study

15:34 Communication as Leverage in Leadership

19:04 Transparency in Leadership

19:49 The Impact of Workplace Climate

20:50 Effective Leadership Interventions

22:22 Building Relational Reserves

23:34 Intentional Connections in Teams

25:29 Cultural Renovation Strategies

30:03 Transparency and Communication

33:37 Florida Man: Gator Adventure

35:17 Conclusion and Resources